Refund policy

Return & Refund Policy

We offer a 30-day money-back guarantee designed to ensure your satisfaction. This means you have 30 days after receiving your item to contact us with any concerns about your purchase.

To qualify for review, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To begin the process, please reach out to us at rdr2mugs@gmail.com. Return requests must be approved before any items are sent back. Unapproved returns will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at rdr2mugs@gmail.com if the item is defective, damaged, or incorrect. We will evaluate the issue and work with you toward a resolution.

Exceptions / Non-Returnable Items

We are unable to accept returns on the following:

  • Perishable goods (e.g. food, flowers, or plants)

  • Custom or personalized items

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Any item listed for sale or offered at a discounted price

All sale items are considered final sale and are strictly non-refundable and non-returnable.

If you are unsure whether your item is considered a sale item, feel free to contact us before purchasing.

Exchanges

If you need a different item, the best and fastest option is to place a new order. Our team is happy to review concerns about your original purchase, but we do not process direct exchanges.

European Union 14-Day Cooling-Off Period

If your item is shipped into the European Union, you are entitled to cancel or return your order within 14 days of delivery. However, your item must meet the same condition requirements stated above, and this right does not apply to sale or discounted items.

All return requests will still be subject to approval and eligibility verification.

Refunds & 30-Day Money-Back Guarantee

Our 30-day money-back guarantee reflects Outlaw Mugs™’s commitment to customer satisfaction. If your return request is reviewed and approved, we’ll initiate a refund to your original payment method. Please allow up to 10 business days for the funds to appear.

Please note: refunds are not guaranteed, and items must meet strict eligibility criteria to be considered. Items listed for sale are not eligible for refunds under any circumstances.

If more than 15 business days have passed since we approved your return and you haven’t received a refund, please contact us at rdr2mugs@gmail.com.